Common information
We are glad to assist your requests and questions on:
- Technical Support: support@very-soft.com
- Sales department: sales@very-soft.com
We usually need from several minutes and up to 2 business days to present you a qualitative answer.
Registration and keys delivery
Usually we answer back with registration procedure in 24-48 business hours.
If you don't receive the registration information from us in this time frame, please search your spam (junk) mail folder for the letter from very-soft.com mail server.
If you ordered one of Verysoft software product from the online store that sends the license codes directly to the Customer and doesn't receive appropriate information or transaction failed, please contact the online store support team for assistance.
If the issue was not solved or you are not satisfied with the conclusion, please write a message to Verysoft Support Team e-mail to get assistance.
If you order a software product in one of the online store and miss the license code, want to recover the license code or get a refund, please apply to the Customer service of that shop.
Registraion and keys update procedures
All our PC software products use key generation scheme based on Installation ID. Before registration install the program on a computer, which you are going to use. The installation ID is reported to you by application through Help > Installation ID item. During purchase procedure you will be prompt to enter generated Installation ID. After purchase succeed you'll receive registration key and instructions through email.
Product keys update
The Installation ID depends on your computer's configuration (HDD factory number, etc.). Usually, if you re-install application or Windows (including HDD formating) the Installation ID will not be changed. The installation ID will be changed if you switch PC or change first HDD. Sometimes Installation ID is different under administrator and limited user account. When the installation ID is changed, a new license key should be requested. Please note, that according to the End-User License Agreement (EULA) it is allowed to change license key for free not more than twice in a half of a year.
At the moment you can provide us new Installation ID and we'll send you new key via email, but the next versions of our products will use online activation (via internet).
Then you need to activate your copy in the following way:
1) Unzip attached license keys (*.KEY) files.
then EITHER:
2) Run the file (just double click)
3) Confirm adding information to Registry (select "Yes")
OR
2) Right mouse click on the program icon in your system tray, select "Help > Enter Registration Key..." item from menu
3) Select the KEY file and click Open.
then:
4) Restart program.
To make sure the copy is activated select main menu item Help->About. You should see the owner name here.
License agreements and Terms of Use
Every Verysoft application package contains «End User License Agreement» (EULA). Please read it carefully to be informed about parties' responsibility.