Frequently asked questions (F.A.Q.)
Common questions
Q: If I order the product, will I get original CD?
A: Sorry, but we don't publish our software on CDs.
Q: If I reinstall my computer, will it be possible to use WebCamSplitter (AllProxy etc.) again?
A: All our PC software products use key generation scheme based on installation ID. The installation ID is reported to you by application through Menu » Help » Installation ID item. The installation ID depends on computer's configuration (HDD factory number, etc.). Usually, if you re-install application or Windows (including HDD formating) the installation ID will not be changed. The installation ID will be changed if you switch PC or change first HDD. When the installation ID is changed, a new license key should be requested. Please notice, that according to the End-User License Agreement (EULA) it is allowed to change license key for free not more than twice in a half of a year.
Q: If I have laptop and desktop computer, will I need two original licenses or I could use one on both computers?
A: In order to use our products on multiple PCs at the same time you should order multiple licenses. We provide access to simple Web-based key generator for all our customers who want to order more than three licenses at once.
Q: Where can I find PAD-files for your software products?
A: You can find them by following next links:
WebCamSplitter: http://very-soft.com/storage/pads/wcs.xmlWebCamSplitter Pro: http://very-soft.com/storage/pads/wcspro.xml
WebVideoStreamer: http://very-soft.com/storage/pads/wvs.xml
AllProxy: http://very-soft.com/storage/pads/allproxy.xml
Questions about Blackberry themes
Q: I ordered your Blackberry theme and during its downloading I have lost the internet connection. Theme was not installed and I can not download it again. What shall I do next?
A: Unfortunately, we don't manage downloading processing. It's an authority of Blackberry Store. Please contact Blackberry Support Team for assistance. You can find contacts on this page: http://us.blackberry.com/support/blackberryappworld.jsp whether it contact forms or direct mail addresses.